FREQUENTLY ASKED QUESTIONS (FAQs) on BARODA CONNECT Services:
Q) What is “BarodaConnect”?
“BarodaConnect” is an umbrella for all the products offered by the
bank under eBanking (Internet Banking to start with).
Q) What is Internet Banking?
Internet Banking indicates banking facilities offered to the customers,
on Internet. Due to this facility, you will be able to access the services, from
your office/ house using own computer. With this facility, you will be able to
carry out following major activities….
View balances in your all linked accounts.
Transfer the funds from one account to another account of your own.
Transfer the funds from your any account to account of third party
(within the bank).
Pay utility bills on real time basis.
Request for Cheque book, FD renewal etc., (in offline mode).
services are quite safe with 128-bit encryption Secure Socket Layer (SSL). This
is the highest level of security layer presently available. This will ensure
that the password and other sensitive information, while traveling on Internet
will be in encrypted form and thus not available to the hackers.
We are holding joint account. How we will access Internet Banking?
You can access Internet Banking despite having joint
account, provided operating instructions given are…
Either or Survivor.
Any one or Survivor.
For every account holder
one individual user id will be given by the bank, after you apply for the same.
He can access the account and carry out operations, as desired.
However, you will not be able to avail Internet Banking facility, if in
your account, operating instructions are…
Any two or survivor
Q) Is it
necessary to own a computer or
whether we can access Baroda Connect from any computer?
“BarodaConnect” can be accessed from any computer (including one from
cyber café) having internet facility. However, you are advised to be extra
cautious while accessing the services from cyber café.
What should I have to use the services?
just should have a PC with
16 / 32 MB RAM.
10-20 MB free space Hard Disk Capacity.
Any operating system that supports the browsers
like Windows 2000, Windows NT.
Access to the Internet.
Internet browser – Netscape Navigator 4.5 or Internet Explorer 5.0 and
(For desired view and exact functionality, the
above mentioned versions of browsers are required.)
What are the charges for usage of these services?
services are absolutely FREE, only except Cheque book charges and stop
payment charges as per our extant guidelines and courier charges for mailing the
if you forget the password or your password is blocked (for wrong usage for more
than 5 times), your password will be enabled, free of cost.
are NO HIDDEN CHARGES for usage of these facilities.
(However, please note that the Bank reserves rights to start charging any
of these services)
Q) How can I apply for Baroda Connect?
The form for Baroda Connect is available on our
Bank’s website, on our Internet Banking portal, at our branches. Please take
this form and submit it to the branch where you are maintaining your account. (please
advise customer to refer terms and conditions, as given on www.bobibanking.com
The branch Relationship Manager (RLM) on verifying the relevant details
will forward the application to corporate office and you will receive User Id
directly from corporate office, within span of 15-20 days.
After receipt of user id you
will have to collect password from your base branch. Please note that based on
the proof of delivery signed by you (at the Branch), your userid
will be enabled.
However, you can apply for Baroda Connect account only if…
v You are having an account with any of the CBS branches of our bank (for
list of CBS branches, please visit our website or Internet Banking portal)
v If you are having joint account, then operating instructions must be
Either or Survivor, Any one or Survivor.
In addition, following types of persons will not be eligible for Internet
in accounts where garnishee / attachment order is received.
Q) How should I log in?
You must have received your user id and password in two separate sealed
envelopes in untampered form. (If they are tampered, please inform IMMEDIATELY
You will be forced by the system to change the same, when you will log in for
the first time.
We request you refer the guidelines on password security given in user
Q) What if I am unable to login with the alloted Password and a user Id?
In such case, please ensure the following..
You have received mail from the bank, in having enabled your account.
Caps lock is not on inadvertently. (passwords are case sensitive).
Num lock is not off inadvertently.
You have not tried for more than 5 times (this will
block your password and you will have to approach the bank).
Q) How do I choose the
password, while changing the same?
While finalizing your
password, please note that…
It must be minimum 8 digit long and maximum
16 digit long.
It must contain an alphabet (A-Z or a-z) and a
number (0-9) and a special character (@,$,#,* etc.), all the three.
It should not contain all the letters used in
your user id.
It is case sensitive i.e. if password is in small
letters use the same. If you use capital letters, it will not work.
For your safety, your password will be blocked,
if attempt to log in fails for 5 times. (If
your password is blocked (i.e. you perfectly remember your password, but while
keying in, you keyed in wrongly for 5 times and it got locked) please submit the
form to the branch for enabling the password. Your password will be enabled and
you will be able to access Baroda Connect, using the same password).
While changing the password subsequently, you
can’t use any of your last 5 passwords.
If not changed in 90 days, system will force you
to change the password. However, we advise you to keep changing the passwords,
at a regular interval.
If you have forgotten your user ID/ password,
please submit forgot password form (attached in the instant guide) to the
branch. Bank will generate new password, send you the same in mailer (the way in
which you got your first password) and you will be forced to change the password
on your log in.
Q) What is
the procedure for obtaining new password if the existing password is blocked or
If your password is blocked (i.e. you perfectly remember your
password, but while keying in, you keyed in wrongly for 5 times and it got
locked) please submit the form to the branch for enabling the password. Your
password will be enabled and you will be able to access Baroda Connect, using
the same password.
If you have forgotten password, please submit the same form to the
branch, but for forgot password. Bank will generate new password, send you the
same in mailer (the way in which you got your first password) and you will be
forced to change the password on your log in.
Q) Whether alerts are there for Password expiry?
will be alerted (on the homepage, when you log in) for changing the passwords
before the expiry date.
Q) What should I do, if I have to stop using services for some
Please ensure to logout in proper way. However, if you abruptly close
your Internet Banking page, your session will end. Please do not leave your
system unattended, when you have logged in, since this may give an opportunity
to others around you to operate your accounts
Q) What is online and offline services?
happening of the services instantly (on real time basis).
(self, third party),
etc. are some of the services which will be offered online.
indicate that this facility will not be carried out immediately but will be done
in span of few days. Services like
will be offered offline.
In these cases, Your request for (say) Cheque
book will go to RLM and RLM will
execute the request i.e. get Cheque book prepared, send it by courier etc.
Entire process is expected to take 3-4 days and thus the request will be
Q) What are the other facilities available?
History (list of last n transactions)
Email communication with Bank (send / receive mails to/ from your bank’s
Can I transfer the funds to any of the branches in Bank of Baroda?
You can transfer the funds to any of the branches which are on CBS. The
list of branches, which are on CBS is available on our website, on home page of Internet Banking portal.
Q) How do I Stop Payment of the Cheque?
to Accounts. Select the account (from drop down box) to which the cheque
belongs. From adjacent drop down box, select Cheque Status Enquiry. In Cheque
Status Enquiry, give range of valid cheque numbers and it will give some
details. In these details, select Stop Payment, give relevant cheque number (or
numbers) for which you want to stop the payment. System will give message,
whether the stop payment is successful or not. If the stop payment is not
successful (i.e. if you do not get success message), you may please explore
other option of sending this request (manually, over phone/ fax etc.)
Q) What are the Security features for usage of Internet
Transactional based internet banking offered is fully
secured with 128 SSL (Secured Socket Layer) which is the highest level of
security presently available. Bank has taken adequate care of security in
respect of communication and transactions on the internet.
While the customer will access the portal and the
information will travel on public network, it will be in the encrypted form
(using SSL) and even if someone receives that information, he will not be able
to use it due to its encryption. To offer confidence to the customer, the
bank’s servers are duly certified by Verisign.
Are there some important Security Tips:
Ø Always type full URL i.e. address of the Internet
Banking website. For eg: https://www.bobibanking.com.
You may store the URL in your favorites or create a link for the same.
Ø Ensure your computer is equipped with latest
antivirus packages and the same is upgraded from time to time.
Ø Install advanced version of Browsers for Internet
Browsing for higher security.
Ø Change the passwords immediately, if you feel
someone knows the same.
Ø Make it a habit to change the passwords at a regular
interval of time (you will be
forced to change the password by the system, if you do not do so after 90 days)
Ø The recommended browsers are
Version 5.5 and above
Version 7.1 and above
Ø Leave your computer unattended while you have logged
Ø Write these passwords anywhere.
Ø Reveal your password to any one including the bank
staff since the bank does not require this information. (Even if you receive
a mail asking for the password and posing as if it has come from higher offices,
neglect it, since it can be dummy mail).
Ø Use name of your spouse, children etc. as a
password, since they are very easy to crack. Further, avoid using important
dates (wedding anniversary,
birthdays of you/ spouse/ children etc.) as your password.